Frequently Asked Questions

If you still require assistance, do not hesitate to reach out by filling out the contact form here.

 

What is Takalam?

Takalam is an online counseling and wellbeing platform, connecting individuals, couples, and organizations directly with professional counselors. This is done through a private and personalized digital experience using video, audio, and instant messaging on a highly secured platform.

Our mission is to promote a state of well-being and the pursuit of having a healthy mind by making online counseling available to anyone, anytime, and anywhere. Additionally, we aim to break the cultural stigma around mental health for a greater social impact.

Please click on About Us for more information.

How does it work?

  1. Sign up or Login with your details.
  2. Choose your preferred counselor.
  3. Book your session.

Why use Takalam?

Takalam provides you with a safe space to discuss your mental well-being and ways to improve it. Whether you have a specific issue to discuss, or generally talk about your mental well-being, Takalam is here for you. With Takalam, you can access individual and couples from any location.

We encourage individuals who are suffering in silence to seek professional help by giving them a safe, convenient, and private place to let their worries out and improve their mental state. Takalam is ideal for your usage if:

  1. You worry about embarrassment and discomfort of walking in and out of a clinic while feeling judged by anyone you encounter, this can be solved with Takalam online counseling, to get you more relaxed in a virtual format from your home.
  2. You are tired of driving from and to the clinic and go through the inconvenience of finding a parking spot! Takalam online counseling will help you take care of that.
  3. You cannot find the time for an in-office therapy appointment, which is usually challenging, especially when mental health takes a backseat on our list of priorities. This is nullified with Takalam online counseling.
  4. You are unhappy with the overpriced traditional therapy sessions, Takalam online counseling offers several payment options that are more affordable and caters to different needs.

Who is Takalam for?

  1. Takalam is for any adult seeking professional mental health support at his or her convenience while maintaining their privacy.
  2. Takalam can also be utilized by employers to provide employees convenient and tailored ways to cope with daily life challenges, anxieties, and burnout, which will unlock their potential and increase their productivity levels.
  3. Takalam can also be utilized by universities and students to be easily connected via several options of communications and productivity tools that will enhance both, the students’, and the counselors’ experience in achieving the best counseling outcomes.
  4. Takalam provides professional counselors and facilities a chance to harness technologies and expand their businesses through a digitally personalized experience that could be utilized to enhance productivity.

Who are the counselors?

A group of mental health professionals with different areas of expertise. Click here to learn more about our counselors.

What happens if my counselor was not a good match for me?

It is important to us that you feel comfortable with your counselor. You can switch your counselor at anytime by clicking on the “Counselors” page to find a different counselor, alternatively we will help match you with the right counselor for you.

How many sessions do I need?

This varies from one person to another. Some people might feel fulfilled after a few weeks, and others might prefer a longer period. As such, the time is completely up to you and your counselor.

What are the fees included? OR how much do sessions cost?

Takalam does not collect any fees from the users of the platform. Each counselor sets their own pricing for the sessions they deliver, and you will be able to compare counselors and their prices to choose the best one that fits your needs.

Some counselors offer competitive discounted prices or packaged sessions to allow for variety of payment options.

Option 1: a set of 6 sessions valid for 3 months.
Option 2: a set of 12 sessions valid for 6 months.

What happens if I’m running late to my session?

Your counselor will wait for 10 minutes on the time scheduled and will end the session if there was no show, and full payment will be charged for the session.

How can I make a complain or express any concerns I may have?

We highly appreciate your feedback and your satisfaction, you can always email us at info@takalam.ae and we will get back to you within 48 hours.

How can I become a Takalam counselor?

You can email info@takalam.ae to learn more about the process.

Do I have to be based in the UAE to become a Takalam counselor?

Qualified counselors are welcome to join the platform from any part of the world.

Can clinics sign up for Takalam’s services and platform as well?

Yes, clinics and facilities are encouraged to join Takalam for a wider reach of potential clients, and they will have a dedicated page for their business with their counselors listed on it.

Where is Takalam located?

Takalam L.T.D is licensed and registered at Abu Dhabi Global Market. Located at HUB71 startup accelerator, as a member of the Department of Health (DOH) Health TechHub in Abu Dhabi, United Arab Emirates.

Is Takalam right for everyone?

Takalam is right for anyone who is looking to improve their mental well-being. Our counseling services range anywhere from discussing your mental health to addressing specific conditions. Whatever you need, our diverse team is here to help.

If you are experiencing the following issues, Takalam is not right for you, please seek face-to-face counseling:

  • Minors under legal guardian care
  • Thoughts of hurting yourself or others
  • Suicidal thoughts or ideation
  • Diagnosed with a severe mental illness or advised to stay in psychiatric care
  • Severe withdrawal symptoms from drugs and alcohol


If you are facing an emergency or a crisis, call/visit:

  • Police – 999
  • UAE Mental Support Line – 800HOPE (8004673)
  • Rashid Hospital – 04 219 2000
  • Al Amal Psychiatric Hospital – 04 519 2500
  • Dubai Foundation For Women & Children - 04 606 0300



Please call these numbers if this is an emergency: 999 for Police, 998 for Ambulance